Last Updated: August 2, 2026
This Return & Refund Policy explains the cancellation and refund terms for paid business plans purchased through NearMeZone.com (“NearMeZone,” “we,” “us,” or “our”).
NearMeZone provides digital business-listing, directory, booking, promotional, and account-management services. We do not sell physical products; therefore, physical returns or exchanges do not apply.
By purchasing a paid plan, you agree to this policy.
1. Business Plan
The Business Plan includes one business listing for a period of 365 days, together with the features displayed on the applicable pricing or checkout page.
A refund for an initial Business Plan purchase may be requested within 7 calendar days of purchase, provided that:
- The business listing has not been published or actively promoted.
- The account has not made substantial use of paid features.
- The request is not connected to fraud, abuse, or a violation of our Terms and Conditions.
After the 7-day refund period, Business Plan payments are generally non-refundable.
2. Agency Plan
The Agency Plan allows eligible account holders to manage multiple or unlimited business listings for a period of 365 days, subject to the limits and features displayed at the time of purchase.
A refund for an initial Agency Plan purchase may be requested within 7 calendar days of purchase, provided that:
- No listings have been published or actively promoted.
- The account has not made substantial use of paid features.
- The request is not connected to fraud, abuse, or a violation of our Terms and Conditions.
After the 7-day refund period, Agency Plan payments are generally non-refundable.
3. Lifetime Plan
The Lifetime Plan is a limited-time promotional offer and may be modified, paused, or permanently removed from sale at any time for future customers.
Customers who purchase the Lifetime Plan may request a refund within 30 calendar days of the original purchase date.
To qualify for a Lifetime Plan refund:
- The request must be submitted within the 30-day period.
- The account must not have violated our Terms and Conditions.
- The purchase must not involve fraud, payment abuse, repeated refund requests, or misuse of the platform.
After 30 calendar days, Lifetime Plan payments are non-refundable.
The term “Lifetime” refers to the operating lifetime of the NearMeZone platform or the relevant listing service, not the lifetime of the purchaser or business owner. Lifetime access remains subject to account compliance, platform availability, technical limitations, and our Terms and Conditions.
Removing the Lifetime Plan from future sale will not automatically cancel valid Lifetime Plans purchased before its removal.
4. Plan Renewals
Where the Business Plan or Agency Plan is offered with automatic renewal, the plan may renew at the end of its billing period using the payment method associated with the account.
Applicable pricing, billing frequency, and renewal conditions will be displayed during checkout or within the account.
Customers are responsible for cancelling before the next renewal date if they do not want the plan to renew.
5. Cancelling a Plan
You may cancel an automatically renewing plan through the available account or subscription settings. You may also contact us for cancellation assistance.
When a plan is cancelled:
- Future automatic renewal charges will stop.
- The cancellation will normally take effect at the end of the current paid billing period.
- You may continue using the included features until the current paid period expires.
- Cancelling a plan does not automatically provide a refund for the current billing period.
- We do not normally provide prorated refunds for unused days remaining in a billing period.
You should cancel before the renewal date to prevent the next charge.
The Lifetime Plan is a one-time purchase and does not automatically renew.
6. Renewal Payment Refunds
A refund for an automatic annual renewal may be requested within 7 calendar days of the renewal charge, provided that no meaningful use has been made of the renewed plan after the renewal date.
Renewal refund requests submitted after 7 calendar days will generally not be approved unless required by applicable law.
7. Promotional and Discounted Purchases
Plans purchased at a promotional, introductory, or discounted price are subject to the same refund conditions described in this policy.
Any approved refund will be limited to the amount actually paid. Customers will not receive the plan’s original or non-discounted value.
The expiration or removal of a promotional offer does not create a right to a refund, credit, or price adjustment.
8. Non-Refundable Circumstances
Unless required by applicable law, refunds will not normally be provided for:
- Requests submitted after the applicable refund period.
- Partial or unused billing periods.
- Failure to cancel before an automatic renewal.
- A change of mind after substantial use of paid features.
- Lack of enquiries, bookings, reviews, traffic, sales, or business results.
- Incorrect or incomplete listing information submitted by the business.
- Listings suspended or removed for violating our policies or applicable law.
- Accounts restricted because of fraud, abuse, payment disputes, or prohibited activity.
- Features temporarily unavailable because of maintenance or circumstances outside our reasonable control.
- Differences between promotional prices and prices offered at another time.
Purchasing a plan does not guarantee any specific number of views, leads, enquiries, bookings, customers, reviews, revenue, or business results.
9. Duplicate, Incorrect, or Unauthorized Charges
Please contact us promptly if you believe that:
- You were charged more than once for the same purchase.
- An incorrect amount was charged.
- A payment was made without your authorization.
- You purchased the wrong plan because of a confirmed technical error.
We will review the transaction and issue an appropriate refund or correction where the claim is verified.
You may be asked to provide your account email address, transaction reference, payment receipt, and other information needed to investigate the charge.
10. How to Request a Refund
To request a refund, email us at:
Email: contact@nearmezone.com
Please include:
- Your full name.
- Your NearMeZone account email address.
- Your business name.
- The plan purchased.
- The purchase or transaction reference.
- The date of payment.
- A brief explanation of the request.
Submitting a request does not guarantee approval. Refund requests will be reviewed according to this policy and applicable law.
11. Refund Processing
Approved refunds will normally be returned to the original payment method used for the purchase.
After we approve and initiate a refund, the time required for the amount to appear in your account may depend on the payment processor, card issuer, bank, and payment method.
Processing fees, currency-conversion differences, or other third-party charges may not be refundable where they are retained by the relevant payment provider and applicable law permits this.
12. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, please contact us so we can review and attempt to resolve the issue.
Submitting a false, abusive, or fraudulent chargeback may result in restriction or termination of the related account and listings.
Nothing in this section limits any payment-dispute rights that cannot legally be restricted.
13. Plan Changes and Platform Closure
We may change, replace, or discontinue plans for future purchases.
Existing paid access will generally continue for the purchased term, subject to these policies and our Terms and Conditions.
If NearMeZone permanently discontinues a paid service before the end of an active annual billing period, we may provide a prorated refund, account credit, replacement service, or another appropriate remedy, subject to applicable law and the circumstances.
Lifetime Plan access does not guarantee that NearMeZone or any particular feature will operate indefinitely.
14. Mandatory Legal Rights
Nothing in this policy limits refund, cancellation, or consumer rights that cannot legally be excluded under applicable law.
Where applicable law provides greater rights than this policy, those mandatory legal rights will apply.
15. Changes to This Policy
We may update this Return & Refund Policy to reflect changes to our plans, payment practices, platform features, or legal requirements.
The revised policy will be published on this page with an updated “Last Updated” date. The policy in effect at the time of purchase will generally apply to that purchase unless a legal requirement or a more favorable updated term applies.
16. Contact Us
For cancellation, payment, or refund-related questions, please contact us at:
Email: contact@nearmezone.com